Effective Date: March 2026 | Last Updated: March 2026
At ANNACHALAK Service Pvt Ltd, we prioritize transparency in our professional driver-on-rent services. This 13-section Refund Policy outlines the specific conditions under which refunds are processed to ensure a fair experience for our clients in Mumbai, Pune, Hyderabad, and South India.
Refunds are considered only for bookings made directly through our official website or verified WhatsApp channel. Third-party arrangements are not covered under this policy.
If a booking is cancelled by the client more than 4 hours before the scheduled start time, a full refund will be processed minus a nominal processing fee of ₹100.
Cancellations made within 4 hours of the scheduled start time will incur a cancellation charge equivalent to the minimum booking amount (2 hours of service).
In the rare event that a driver fails to arrive at the designated location within 30 minutes of the scheduled time, the client is entitled to a 100% refund of any advance paid.
If you are dissatisfied with the driver's professional conduct, you must report the issue within 2 hours of the service start. Our executive team will investigate and may offer a partial refund or service credit.
Since ANNACHALAK does not provide the vehicle, refunds are not issued if the service is interrupted due to a mechanical failure of the client's car.
For multi-day outstation trips, cancellations must be made 24 hours in advance for a full refund. Cancellations on the day of travel will incur a one-day service charge.
Approved refunds are processed within 5-7 business days through the original payment method (UPI, Bank Transfer, or Card).
Refunds will not be issued for service delays or cancellations caused by extreme weather, government-imposed lockdowns, or civil unrest.
Modifying a booking (changing time or date) is free if done 6 hours in advance. Last-minute modifications may be treated as cancellations.
In case of accidental duplicate payments, a 100% refund of the duplicate amount will be processed immediately upon verification.
Service fees are non-refundable once the driver has completed the assigned trip and the client has signed off on the duty slip.
To initiate a refund request, please email our billing department at needdriver@annachalakvandi.site with your booking ID and reason for the request.